Excellent written and spoken Portuguese & English skills and an ability to compose grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills
- Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong organizational skills
- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
- Demonstrated ability to exceed expectations with regard to performance and individual contribution
- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
- Ability to maintain high levels of confidentiality and data security standards
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Passionate commitment to Amazon's emergence as the world's most customer-centric company
Job summary
Looking for something a little different?
Are you suspicious by nature?
Do you have a nose for finding the truth?
Do you want to work on something that matters?
Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.
We are specifically seeking applicants with fluent German & English language skills to support our global operations teams, however you will be supporting the UK business as well.
Would suit a recent graduate.
Key job responsibilities
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Take appropriate action based on established procedures and document those actions.
When procedures are not available, follow established escalation paths to ensure resolution.
- Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
- Achieve weekly productivity and quality standards for investigations.
- Experienced in the internet space and capable of succeeding in a fast-paced team environment.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
Fluency in other European languages an advantage.