**Job Summary**:
The Inside Account Manager II is tasked with being 2nd in command; Sales lead, first level escalation in their region, supporting the team's tactical activities on a day to day basis, while building and maintaining strong, long-lasting customer relationships with the major accounts in the region.
They also support the regions Manager with strategic and team initiatives, providing rep coaching and mentorship while acting as the direct back up when the Manager is out of the office.
**Essential Duties & Responsibilities Required**:
- Leadership (10%)
- Mentorship/Coaching (20%)
- Manager primary back up (holds, rebills, stock transfers, OOM exceptions, forecasts, escalations) (10%)
- Supervise team (provide team performance feedback, support team gaps) (20%)
- Manage top/major accounts (15%)
- Execute customer strategies including strategic opportunities/projects, analysis, customer pricing, freight contract feedback (15%)
- Coordinate with Client Executives and all internal departments on strategic initiatives/escalations (10%)
**Other Duties & Responsibilities**:
- Additional duties as assigned
- Meets attendance and punctuality standards
**Required Knowledge, Skills & Abilities**:
- Able to execute instructions and to request clarification when needed.
- Able to use a 10-key quickly and accurately.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 40 words per minute
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and French (where required).
- Able to create and conduct formal presentations.
- Able to interact effectively with all levels of management.
- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
- Possesses strong multi-cultural interpersonal skills.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**Qualifications**:
**Experience**:
- 5+Years of relevant work experience.
**Education & Certifications**:
- Bachelor's Degree preferred.
- Some College required.
**Working Conditions**:
- Consistent non-standard work or overtime as business requires.
- Professional, office environment.
- Some travel required.
**Cultural Competency Requirements**:
- Within Tech Data diversity is one of our fundamental shared values.
We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
**Join our team to connect the world with the power of technology!