Triligual Customer Service Representative (On- Site)

**Objective**:

- To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail.
**Hard skills**:

- Fluent in verbal and written English and Portuguese, High Proficiency level (85 %>) (Must).
- Knowledge of how to interact with Microsoft Windows Operative Systems.
- Basic internet tools.
- Ability to function in a team environment.
- Prior Customer Service experience.
**Soft skills**:

- Teamwork oriented.
- Excellent Customer service skills.
- Capability to assimilate a dynamic environment.
- Capable of working and reaching results under pressure.
- Stress management.
**Responsibilities**:

- To listen and respond to customer inquiries on the telephone, through on-line networks, and by mail.
- To maintain adequate technical proficiency in products and platforms assigned.
- To communicate with team manager, team members and other teams regarding problems, solutions and trends.
- To keep and update pertinent paperwork and records through data entry.
**Benefits**:

- Monday to Friday Schedule.
- Refer a Friend Bonuses and Prizes.
- Tech Academy.
- Growth Opportunities.