At EPEX Travel, customer service is everything—and that's why we believe in delivering an epic experience at every level of customer interaction. We are a United States based company seeking a **Travel Division Director of Operations and Development. **We're looking for a motivated, growth-minded individual who is ready to help us take our travel division to the next level.
**Essential Duties and Responsibilities**
- Align with the company's mission to create an epic customer experience at every touch point
- Create and implement strategies for sales and business growth
- Implement the newest technology offerings to the customer
- Maintain key relationships to retain clients
- Develop new solutions to meet client needs
- Hire, train, and lead a team of corporate and leisure travel agents to ensure an excellent customer experience at every point of contact
- Develop and maintain key performance goals and manage the performance of travel agents
- Improve internal processes for better productivity
- Manage travel division budget and monitor the financial health of the travel division to make recommendations to the executive team
- Respond to high level inquiries, requests, and needs of existing clients
**Skills and Experience**
- Fluency in English
- Ability to develop and execute a sales strategy
- In depth knowledge of the travel industry
- Excellent management skills and experience managing a staff
- Excellent people skills and the ability to build key relationships
- CMS management experience
- Organization and time management skills
- Experience with Apollo/Globalware, Agency Technologies, iBank/Cornerstone, and other travel technologies is a plus
- Proficiency with Microsoft Office Suite, particularly Word, Excel, Outlook, and Power Point
- Enthusiasm and excellent communication, both verbal and written
- High integrity, hard-working and a team player
Our culture is one-of-a-kind and truly sets us apart. We offer a unique atmosphere, unlike any other agency. We work hard to be the best and we seek only committed individuals that will help move our company forward and embrace our values and culture. It's not just a job but a lifestyle.
**Location**: Remote/WFH
**Job Type**: Contract
Pay: From ¢1,022,590.00 per month
**Experience**:
- Management: 1 year (required)
- CMS Management: 1 year (required)
- Microsoft Office Suite: 1 year (required)
**Language**:
- English (required)
