Travel And Fulfillment Executive (On-Site)

**Objective**:
As an associate providing service to clients and customers, you have a passion for the travel industry, are a natural problem solver who loves to tackle complex air ticketing issues and hotel bookings and are a strong verbal and written communicator. A travel executive will need to be able to easily distinguish and make recommendations for travelers looking for a good travel experience.

**Hard skills**:

- English level (85 %>) (Must).
- Knowledge of native Sabre as GDS (Must).
- Able to work On-Site in our Hatillo Building (Must).
- A minimum of 6 months overall customer service experience with a passion for connecting with customers and leaving a lasting impression (Must).
- Knowledge of ticketing procedures for Airlines, Hotels, and Ground Transportation.

**Soft skills**:

- A high level of understanding, patience, and empathy to navigate difficult customer conversations with professionalism under pressure.
- Commitment to continuous growth and learning. You understand that every challenge is an opportunity, and you get excited about learning new things.
- Proactive.

**Responsibilities**:

- Support customers via voice (phone) support to ensure they have the best possible pre
- and post-booking service.
- Providing informed and insightful recommendations, delivering a seamless customer experience.
- Maintain knowledge of different card types as well as benefits available to our customers.
- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes.
- Help users navigate the Hopper portal, troubleshoot bugs, and provide guidance on new features.
- Ensure industry standards and regulatory requirements for information security and data protection are met.

**Benefits**:

- Monday - Friday Schedule.
- Medical Services.
- Weekly Payment.
- Educational Reimbursement.