Travel Academy (Hybrid)

**Objective**:
Delivering a customer service high-quality experience through inbound and outbound calls. Provide solutions to customers under stipulated policies and procedures, to make sure that objectives set are met successfully.

**Hard skills**:

- English level (85 %>) (Must).
- Call Center and travel-related experience (Must).
- Knowledge of native Sabre as GDS (Desired).

**Soft skills**:

- Proactive.
- Good Communication.
- Skills.

**Responsibilities**:

- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes.
- Work out of Sabre and a variety of internal tools and systems to assist guests with Hopper air, hotel, and ground transportation bookings.
- Help users navigate the Hopper portal, troubleshoot bugs and provide guidance on new features.