**About Us**
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
Responds to incoming consumer phone calls, processing consumer disputes, payment questions, credit reporting questions, general inquiries, updating the Company's business records and track consumers dissatisfiers. Delivers on the Consumer Bill of Rights in all interactions with customers (internal/external), while balancing company and departmental needs. Obtains and evaluates all relevant information to handle inquiries and complaints. Strictly adheres to company policies and procedures. This position is shift-based, and the workload is largely task-based and tactical utilizing pre-established guidelines, with tasks identified under the guidance and supervision of the manager.
**RESPONSIBILITIES**
Handle (effectively respond) to credit reporting questions. 15%
Handle consumer verbal disputes on collection accounts. 45%
Initiate inter-departmental communications and follow up on cases. 5%
Research and respond to consumers' specific inquiries about bankruptcy. 10%
Respond to consumers' general inquiries about collection accounts. 10%
Effectively route calls to specific departments. 5%
Ensure proper system documentation and codes are removed/added. 5%
Perform other duties, as assigned. 5%
**MINIMUM REQUIREMENTS**
**EDUCATION**:High School Diploma /GED
**EXPERIENCE**:1+ year general office experience with exposure to standard business processes
**KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES**:
- Spanish fluency; English (Verbal: 70%+, Written: 70%+, Reading comprehension: 70%+)
**PREFERRED QUALIFICATIONS**
**EDUCATION**:Associate's
**EXPERIENCE**:1+ year in customer service field directly working with customers to resolve their issues
**KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES**:
- Effective problem solving; time management/organizational skills; customer service skills; conflict management skills;
- Ability to communicate assertively and work by objectives
**What We Offer**
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.