Training Technical Writer - Entry

The Costa Rica Shared Services organization is looking for a Training Technical Writer. This person will be responsible for effectively developing training material from ground zero that will be later utilized to deliver adult classroom training in support of Business Units and its programs to ensure superior workforce preparation.

**What you'll do**
- Training Development & Material Management : Must design, create and actively manage all Training materials supported by the SSC.
- Work as a team with Operations & Quality Assurance to align training programs, discover training needs, create action plans, process documentation accordingly, and follow-up on agents' performance during their learning curve. Conduct surveys to identify training needs, areas of opportunity, and other elements that may affect their performance.

**What experience you need**
- 2-3 years of experience developing training materials.
- 2-3 years of teaching experience
- 2-3 years of training methodologies and design experience.
- 2-3 years of working experience in assessing customer needs; quality standards for services and evaluation of customer satisfaction.
- Great command of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. B2+ or above (Belt)

**What could set you apart**
- Bachelor's degree/studies (Translation, structural Design or Education is a plus.)
- Strong People Skills, Technical and Analytical Skills
- Ability to work under pressure with high performance teams and collaborative work culture
- Flexibility to change priorities based on business needs.
- Multitasking abilities
- Ability to work independently