At AnswerHero , we pride ourselves on being a valued extension of our clients' teams, delivering best-in-class virtual receptionist services to businesses nationwide.
As our Trainer in Service Excellence Specialist , you'll play a critical role in equipping our team with the skills, knowledge, and professionalism needed to provide exceptional service that reflects the AnswerHero difference.
From delivering engaging training sessions to mentoring new hires, you'll ensure every team member is empowered to exceed client expectations.
If you're passionate about developing people, fostering growth, and upholding high service standards, we'd love for you to join our mission-driven team.
What You'll Do As the Trainer in Support Operations, you will: Facilitate Learning: Deliver new hire classes and refresher training sessions, preparing materials and adapting to diverse learning styles (role-playing, simulations, discussions, etc.).
Support Development: Oversee new hires during a two-week nesting period and provide coaching, developmental feedback, and progress assessments.
Model Excellence: Take live calls weekly to maintain hands-on experience and set an example of outstanding service for the team.
Collaborate Across Teams: Partner with leadership, Quality Assurance, and other trainers to identify training needs, ensure alignment on quality standards, and share best practices.
Drive Improvement: Continuously evaluate and improve training programs, contributing ideas for enhanced learning materials, computer-based courses, and written job aids.
Champion Consistency: Ensure alignment with AnswerHero's core values of professionalism, effective communication, and client dedication.
Requirements What You Bring Experience: 2+ year(s) of training experience in a call center environment.
Skills: Proficiency in Microsoft Office, strong attention to detail, and the ability to multi-task effectively.
Professionalism: Exceptional written and verbal communication skills, with a focus on building positive relationships.
Adaptability: Ability to tailor teaching styles to meet the diverse needs of learners.
Benefits Why AnswerHero?
A Culture of Growth We're invested in your success.
At AnswerHero, we offer ongoing training, mentorship, and plenty of opportunities for career advancement.
As we grow, so will you.
A Team That Feels Like Family When you join AnswerHero, you become part of a supportive team that values every individual's contributions.
We know our success is built on our people, and we strive to create an environment where everyone thrives.
We keep it simple: AnswerHero cares for our employees, and our employees care for our clients.
A Place to Excel From the tools you need to the projects that inspire, AnswerHero provides an environment where you can do your best work.
Join us and help build solutions that truly make a difference.
Ready to Join Us?
If you're passionate about technology, teamwork, and driving innovation, we'd love to hear from you!
Apply now and take the next step in your career with AnswerHero.