OTBRC reports into the Enterprise Infrastructure group which in turn is part of the Citigroup Enterprise O&T division.
A key priority for the team is to help strengthen Citi's Third Party Management framework and program.
Integral to this new framework is establishing, supporting and responsible for delivering standardized Citi-wide third party management processes.
The Third Party Utility (TPU) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes and operating procedures in order to execute robust risk management activities throughout the third-party management life cycle.
The TPU Program Governance Senior Lead will be accountable for the execution and oversight of TPU's Global Operations of Mexico Outsourcing Law process, Third Party Management (TPM) global training program, Global TPU HelpLine, and Latam / Mexico Business Advocate Stakeholder Management.
**Responsibilities**:
- Lead the global operations process associated with the Mexico Outsourcing Law requirements within the TPU and liaise with applicable Risk and Control teams in Mexico to ensure alignment
- Lead the global TPU's ASK TPU Helpline team supporting TPM stakeholders with support on navigating the programs requirements and ensuring robust stakeholder satisfaction
- Define TPU's TPM training strategy for new program requirements and / or control assessments globally, including the creation of training materials
- Support all Latam / Mexico TPM stakeholders as the lead Business Advocate, adopting best practices globally and increasing stakeholder satisfaction
- Global coordination lead for the quarterly TPU Oversight stakeholder meeting sharing control assessment results and key highlights on program changes / progress
- Support TPU Program Governance Lead in driving the global VoE strategy and execution for TPU.
- Support the TPU Costa Rica Site Lead overseeing ~120 staff members on VOE strategy, retention, and hiring strategy
- Assist in the development of TPU operating procedures and processes to ensure appropriate controls are established and documented
- Support Third Party Management governance committees, as required
**Qualifications**:
- Preferred 10+ years of relevant experience in risk management and/or audit and control activities in the financial services industry
- Excellent communication skills and fluent in English, both oral and written, with the ability to articulate complex and sensitive issues to management
- Strong leadership skills with ability to engage and collaborate across geographic locations
- Advanced cross-cultural and cross-functional collaboration skills
- Strong relationship management skills
- Executive presence and presentation skills
- Ability to organize and prioritize multiple deliverables and tasks
- Excellent analytical skills and the ability to present information in a succinct format to management
- Strong attention to detail with a solid risk and control background
- Proactive problem-solving and decision-making, with the ability to exercise sound, timely and independent judgment
**Competencies**:
- Conveys a sense of urgency, with the ability to thrive in a fast-paced, high-energy work environment, with proven ability to meet tight deadlines
- Drives issues to closure, persists despite obstacles and opposition
- Well organized when working under pressure
- Ability to work and thrive in a flexible matrix organization with focus on networking
- Ability to liaise and network with key business stakeholders, including internal and external auditors and external regulators globally
- Strong People Manager with a proven track record to manage global team of 7+ staff
- Ability to attract, develop & retain talent in the organization
- Experience in leading people & driving change management
**Education**:
- Minimum BS/BA degree.
Preferred MA/M.Sc./MBA degree
- Business Administration or Accounting degree or similar preferred
C14
- **Job Family Group**:
Risk Management
- **Job Family**:
Operational Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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