**Job Purpose**:
The BAO Support Analyst III will be responsible for executing third party risk management activities on behalf of the BAOs / TPOs with daily tasks processing; ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations in support of the Citi's Third Party Management Program
Responsible for taking the lead role in engagement with the businesses that use the goods and services covered by RMO.
The BAO Support representative needs to be an advocate of RMO and help ensure RMO's stakeholders are engaged at the right time and at the right levels within the organization.
The BAO Support role provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes and operating procedures are in place to execute robust risk management activities on behalf of BAOs / TPOs throughout the third-party management life cycle.
**Key Responsibilities**:
- Have a clear understanding of all Citi policies and procedures that directly impact RMO and our Business Stakeholders to drive the adoption and adherence to these processes and procedures to minimize risk
- Build strong internal relationships and help strengthen controls and awareness across Citi businesses globally
- Perform pre-contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with Third Party Management requirements and any other alternate framework requirements
- Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices
- Monitor reports to ensure third-party management policy required pre-contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
- Monitor progress on agreed upon third-party remediation activities and proactively escalate issues, as necessary
- Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence activities
- Ensure timely completion and updates to third-party related risk information based on required frequency; track outstanding items for follow-up
Ensure that queries and requests are processed within Service Level Agreement (SLA) to maintain customer satisfaction.
Customer queries must be well documented, monitored and efficiently addressed at all times.
- Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
- Liaise with Third Party Officers (TPOs) and Business Activity Owners (BAOs) and Sector/Regional Risk teams to provide guidance on policy compliance and overall third-party risk management requirements, as needed
- Provide support to Citi businesses for the execution of third-party risk management activities, including but not limited to:
- Monitoring third party's performance to SLAs
- Monitoring customer complaints related to third parties
- Monitoring compliance to Citi Records Management standards
- Evaluation and monitoring of third party's dependence on subcontractors
- Supporting the preparation for third party onsite reviews
- Support reporting activities, as required
- Participate on continuous improvement activities
- Complete all tasks in connection with the organization's activity but not detailed in the current job description, instructed by the direct manager, supervisor, or the functional head
- Responsible for the training of team members
- Allocates work, coordinates workflow, monitors quantity and quality of work and provides feedback to employees on performance
**Requirements**:
- English level: Advance
- Bachelor's/University degree in progress
2-5 years previous experience related to experience in third-party risk identification and management or operational area or processing field
- Strong organizational savviness skills, with proven ability to successfully manage multiple priorities
- Detail oriented, with strong problem solving and analytical skills
- Strong customer service orientation and conflict resolution skills
- Strong risk, process, and project management skills with proven ability to influence and drive results across a diverse team of stakeholders
- Relationship management skills with ability to build partnerships across Citi businesses
- Excellent communication skills and fluent in English (both written and verbal)
- Stakeholder management
- Conflict management / Customer centric
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy
- Acts as SME to senior stakeholders and /or other team members
- Ability to manage teams
- **Job Family Group**:
Risk Management
- **Job Family**:
Opera