Tls Technical Support Professional

Provide remote troubleshooting and analysis assistance for usage and configuration questions
Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
Identify known defects and fixes to resolve problems
Develops best practice articles and support utilities to improve support quality and productivity
Respond to escalated customer calls, complaints, and queries
The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including taking shift to cover APAC hours.