**Responsibilities**:
- Independently assess' risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Governance and oversight may include (not limited to) technology operational risk, risk for example.
- Resolves transactional level escalations coming from the vendor or internal partners
- Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
- Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
- Collaborates to resolve any issues which fall within the terms of the contract.
- Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred
- In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.
**Education**:
- Bachelor's/University degree, Master's degree preferred
**Brief Description of the Organization**
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.
The Third-Party Management's Audit Management/Readiness role is responsible for the management and organization of assigned internal audit activities. This role will focus on coordination of enterprise TPM audits and monitoring and oversight for enterprise integrated audits that include TPM controls or requirements for both Internal and External Third Parties. The position will include making recommendations on policies, control activities and ensuring that we provide quality deliverables timely as requested.
**Responsibilities will include**:
**Audit Management**
- Provide oversight and coordination of cross-sector and enterprise TPM end-to-end audits, Business monitoring, and similar reviews. Includes direct interaction with auditors and senior management for TPM related audits to provide proper perspective on risks and associated issues.
- Prepare analysis for Business and/or Sector teams as needed and conduct investigations on potential observations.
- Coordinate and lead meetings related to TPM audits and continuous monitoring including assisting Business with negotiating scope and timing of reviews, monitoring requested data aggregation and attending necessary meetings for collaboration and guidance including providing perspective and feedback on draft issues.
- Provide regular updates to management (including preparing Business for meetings with auditors) regarding matters being handled including but not limited to collection and review of requested deliverables to ensure completeness and responsiveness of submissions and the timely escalation and resolution of potential issues.
- Communicate extensively and ensure strong partnerships with Senior Managers, Business Stakeholders, 1st, 2nd and 3rd lines of Defense, business process owners, functional areas and US and Non-US Audit teams.
- Review and summarize responses to requests, maintaining a centralized repository for audits being managed by TPM, as well as historical audit results.
**Audit Readiness and Process Validation**
- Conduct analysis of recent issues, trending and most frequently tested controls for awareness and sharing of Best Practices across the Sectors, Regions and the Business.
- Participating in regular reviews of Control Execution Testing, recommending enhancements if needed based on recent audit results and trending.
- Maintain Audit Readiness tools and guidance documents based on emerging risks, recent audit issues and frequently tested third party controls to be leveraged across TPM.
**Knowledge and Skills**:
- 6-10 years of relevant experience related to Audit, Internal Audit, Operational Risk, Compliance
- Advanced English level
- Experience in the risk & control, compliance or audit space
- Solid knowledge of Third-Party Management policy, processes and controls is preferred
- Strong time management skills and highly motivated
- Strong attention to detail and comprehension skills
- Excelle