Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
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**Job Description**:
- Supports the development and delivery of our Mobility Services Platform (test plan, test cases, mapping documents, reports, etc.)
- Proficient in testing of APIs and Web frontends
- Oversee the daily performance of systems and monitor helpdesk ticketing system, provide level 1 and 2 technical assistance
- Refer major hardware or software problems to vendors or technicians for service
- Create and manage user accounts
- Performs independent verification and validation for assigned projects
- Review and analyze technical artifacts and report findings
- May perform other duties & projects as assigned
**Qualifications**:
**Experience**:
- Software Development fundamentals
- Deployment experience with Telephony system such as Avaya, CIC, Genesys, Google, Amazon, Asterisk etc.
- Experience in Virtual server environments
- Experience in Cloud environments
- Experience in Monitoring network performance and providing stability
- Excellent written and verbal communication
- Exceptional Analytical skills
- Experience in ITIL Incident Management process
**Education**:
**Required**: Bachelor Degree in Engineering, Electronics and Telecommunications, Informatics/IT or comparable
**Languages**:
**Required**: English-written and verbal
**Preferred**: Fluent in German plus English-written and verbal; Fluent in Spanish plus English-written and verbal
Additional Information