The Telesales Account Representative will be responsible for conducting outbound sales calls to sell products to customers (businesses and/or individuals) in order to achieve sales quotas.
This role is within our Customer Managed Services (CMS) department, where you'll work with our internal team, vendor partners, and customers around the world to commercialize and use I.T.
products and solutions.
**What You'll Do**:
- Make outbound follow-up calls to existing customers to qualify leads, sell products, and service contracts, performing a consultative role for the customers
- Maintain up-to-date knowledge on products and programs, and actively participate in assigned sales training, lectures, presentations, and meetings
- Actively profile and qualify all customers, using learned sales techniques
- Provide high quality service to customers and prospects
- Assess customer requirements, ensure prompt responses, and provide product information and pricing
- Use and build the customer/prospect database by capturing relevant customer, vendor, and product information
- Use sound judgment and discretion including appropriate and timely escalation, adjusting margins or providing discounts to close a sale
- Recommend improvements or changes to internal processes and data processing to meet or exceed sales goals and achieve higher customer satisfaction
**What We're Looking For**
- High school diploma/GED (Bachillerato en Educación Media) required, college degree in Business or Marketing preferred.
- 100% proficient in English (level B2 or higher) required
- 2+ years of call center or Telesales experience preferred
- Detail-oriented
- Organization and prioritization skills
- Listening and communication skills (verbal and written)
- Courteous, timely service when addressing questions and concerns
- Positive attitude in the face of criticism, rejection, or failure
- Multi-cultural interpersonal skills
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Working Conditions**:
- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires.
What's in it for You?
- **Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.
- ** Grow Your Career**:our first priority is to hire from within and help our people grow.
As a co-worker, you'll have more career opportunities available to you.
You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.
- ** Elective Benefits**: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!
- ** Earn Bonuses**:you'll have the opportunity to earn bonuses on your base salary based on your personal and team performance.
- ** Elevate Your Personal Well-Being**:boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).
**What's In It For You?
**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for!