**Purpose of the position**Provisioning of an efficient, profitable and reliable VoIP Unified Communications, Contact Center and Call Recording technologies. Implementation and operation of a centralized Unified Communications - Contact Center infrastructure including the corresponding components like gateway routers, Asterisk Cisco and MS-Teams voice technologies servers and CTI integration with CRM solutions.**Essential Duties and Responsibilities**- Administration of Cisco Voice Network including: CUCM, Unity, GW-Routers and SIP Proxy- Administration of Call Recording- Technical training of End users- Monitoring and optimization of Cisco Voice infrastructure to insure and improve efficiency and profitability- Problem analysis and problem solving of voice issues, reporting, Call flow and Unified Communications issues- Independent co-ordination and realization of Projects in Voice and Contact Center environments- Independent evaluation IPT / VoIP technologies with regards to beneficial and efficient implementation within the TD SYNNEX Group**Knowledge, Skills, and/or Abilities Required**- University Degree in Telecoms Engineering, Computer Science, Engineering, or related discipline; equivalent experience acceptable- Certified CCNA- 3 Years of related experience in design and administration of Cisco IPT solutions- Extensive working knowledge of VoIP Products and platforms, FreePBX and Asterisk- Basic understanding of the Linux command line structure.- Advanced knowledge of personal computers is required, as is proficiency in the operation of Microsoft Office products, specifically Excel- Good experience with TCP/IP and the ability to troubleshoot to the packet level- Working knowledge of network switches, routers, and VoIP preferred.- Linux Certifications are considered an asset.- Proficiency in MS-Office products- Knowledge in Local and Wide Area Networking- Able to work effectively in a Multi-tasking environment- Able to effectively communicate in English- Willingness to travel**Work Environment and Contacts**- Normal office environment located in San José, Escazú Costa Rica.- Contacts to TD-TD SYNNEX employees and managers- Contacts to external Service Provides and Consultants**What's In It For You?**- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
