Technology Support Analyst

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The Technology Support Analyst provides users with support services for corporate standard technology products. He/She provides software planning, technical advice, and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, and network facilities. The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. He/She collaborates with Information Services' (I.S.) staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.

**Requirements**:

- Bachelor's in technology related field or equivalent experience
- 1-3 years in technology related field
- Basic SQL experience (preferred)
- Basic understanding of object-oriented programming
- Strong written and verbal communication (English)
- Ability to work solo or collaboratively
- Proficiency with Windows based operating systems

**Other Details**
- Work from Home
- M - F: 8:00 am - 5:00 pm
- Grade: 20E

**Employee Type**:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.