En EY, tendrás la oportunidad de construir una carrera tan única como tú, con la escala global, el apoyo, la cultura inclusiva y la tecnología para convertirte en la mejor versión de ti. Y contamos con tu voz y perspectiva únicas para ayudar a EY a ser aún mejor. Únete a nosotros y construye una experiência excepcional para ti, y un mundo laboral mejor para todos.
**La oportunidad**
Trabajarás con variedad de clientes para brindarles servicios profesionales y participarás en actividades de desarrollo del negocio. A cambio, puede esperar un aprendizaje y desarrollo de primera clase adaptado a sus intereses y motivaciones únicos. Tendrás todas las habilidades, conocimientos y oportunidades para progresar y estar listo para construir un mundo laboral mejor para nuestra gente, nuestros clientes y las comunidades que nos apoyan.
**Tus principales responsabilidades**
- Asegurar el funcionamiento correcto de la solución, dando soporte a problemas que salgan a diario.
- Ayudar al cliente en analizar, diagnosticar, replicar problemas hasta su solución.
- Mantener una comunicación constante con el cliente, comunicando avances y estatus en la solución de problemas.
- Ejecutar, dar soporte y mantenimiento a proyectos de tecnología después del periodo de transición, asegurando que fueron implementados de manera correcta.
- Cumplir con el SLA (service level agreement) establecido con el cliente,
- Dar seguimiento a incidentes
- Documentación de soluciones frecuentes
- Experiência liderando equipos de soporte
- Llevar métricas de cumplimiento de incidentes, tiempo de resolución, complejidad y mejores prácticas de soporte
- Experiência creando planes de soporte para distintos tipos de aplicaciones en distintas tecnologías.
**Para poder optar al puesto debes tener**
- ** Formación**: Ingeniería en Sistemas
Administración de Empresas
Ingeniería Industrial
Idealmente con Maestría en Finanzas o Tecnología
- ** Experiência**:Technical Team Lead - works with business stakeholders to understand their program requirements. This can often include technology for internal systems and programs or products that a customer can buy. When defining project requirements, the technical project manager might determine what resources they might need, how long it can take and how many people they might need.
- ** Conocimiento en idiomas**: Español 100%
Inglés avanzado
- ** Concimiento en sistemas**:
- 5+ years development experience with open source PHP platforms including developing themes, templates, and using plugins. WordPress and Laravel experience preferred.
- Familiarity with relational database design, programming concepts, and best practices such as code efficiency, code optimization, object-oriented programming, and commenting.
- Experience with development frameworks including ReactJS, Vue JS, or Node.js.
- Familiarity with Electron, React Native, and other desktop/mobile deployment platforms.
- Exposure to (or willingness to learn) the Genesis Theme Framework, SASS, Laravel, etc.
- Experience with source control systems such as Git, SVN, etc.
- Strong HTML/CSS/JavaScript skills.
- Ability to interface with other developers and clients to quickly evaluate and resolve issues.
- Solid verbal and written communication with excellent problem-solving skills.
- Familiarity with responsive design/development best practices.
- Familiarity with WooCommerce and Gravity Forms. Familiarity with WP-CLI is a bonus.
- Familiarity with accessible web design & development practices.
- Familiarity with cloud platforms like AWS, Azure, etc.
- Familiarity with the command line, VPS management, firewalls, DNS, etc.
- Disciplined self-starter able to be highly productive both working alone and in collaboration with a team.
- ** Habilidades blandas**:
- Communication skills
As a Technical Team Lead, you often communicate with several people from different teams. These can include product strategists, developers, managers and vendors. Sometimes, you may need to explain complex technical issues about code with business users, requiring the ability to share crucial information that can affect product design or delivery.
- Project management
- Risk management
Program managers often prepare and respond to potential risks while overseeing their projects. This might involve assessing if a certain risk is worth taking to proceed with product development. For technical programs, this can include the likelihood that a product bug or feature may impact sales or if increasing the resources to work on a program might cause a breach of budget.
- Leadership
As Technical Team Lead oversee the requirements design, development and deployment of new technology, they often act as leaders to employees across teams. Having strong leadership skills includes the ability to motivate people and think of innovative ways to solve problems. You might create program road maps that detail tasks and milestones for people to complete while
