Technical Support Technician (Help Desk)

Technical Support Technician - Santa Ana, Costa RicaDo you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively?
Are you ambitious about joining a truly innovative, global organization?
Join Western Union as a Technical Support Technician.Western Union powers your pursuit.Role ResponsibilitiesIn this highly varied role, you will support end users addressing technology incidents and fulfilling service requests.You will take the lead in troubleshooting through diagnostic techniques and pertinent questions to identify application issues, providing first and second level support to Western Union employees around the world.If the issue needs additional assistance to be resolved, then you'll escalate these and cooperate with next tier's IT teams to find a solution.Role RequirementsCustomer-oriented approach.Proficiency in English (B2-62%).Good troubleshooting skills.Day Shift 7:00 am to 4:00 pm.
Rotating Schedule (includes working on weekends on a rotating basis).Good understanding of computer systems, mobile devices, and other tech products.Strong analytical, problem-solving and attention to details skills.Verbal and written communication skills.Hybrid Modality: 3 days at the office .BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few( ).
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.