**Why Kyndryl**
Kyndryl is a market leader that thinks and acts like a start-up.
We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.
So why work at Kyndryl?
We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term.
And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.
**Your Role and Responsibilities**
- General inquiry support, service delivery support, education enrollment assistance, business partner service, data base management
- They perform interrelated activities that deliver the primary service provided by the business function
- They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs
- Primary measurement is customer satisfaction with the handling of the requests
- The employee performs multiple repetitive tasks or multi-step processes
- Client satisfaction will be your ultimate goal in this role.
As a customer service representative, you will be on the front line serving our customers
- You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems
**Required Technical and Professional Expertise**
- English (85-95% or more)
- Seeking for stability and professional growth
- Professional with vast experience in customer service and teamwork oriented
- Ability to work prime, night shifts and/or weekends
- Demonstrated ability to quickly learn new systems and processes
- Environment: Expertise in one main activity (equipment, machine, operation, process steps).
Awareness of work done by team members or interrelated activities.
Professional work attitude
- Able to work on a high pace environment, able to multi-task and create documentation
- University studies in systems, informatics engineering, business administration, or related working experience
**Preferred Technical and Professional Experience**
- Detail oriented; accuracy is critical
- Results Oriented
- Proven ability to multi-task
- Proactive working style
**Required Education**
High School Diploma/GED
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.
We welcome people of all cultures, backgrounds, and experiences.
But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That's the Kyndryl Way.
**Other things to know**
**Primary Job Category**
Technical Specialist
**Role (Job Role)**
Customer Service Representative
**Employment Type**
Full-Time
**Contract Type**
Regular
**Position Type**
Early Professional
**Travel Required**
No Travel
**Company**
(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada
**Is this role a commissionable / sales incentive based position**
No