Technical Support Representative (On site)**Posted On**:Jul 21, 2023**Location**: Heredia, Heredia, CR**Company**:Qualfon**provides technical assistance and answers to customers questions, assisting users by troubleshooting problems with hardware or software.**In this role, you can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment.**OUR MISSION**:Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.- Further your education and earn a college degree through Qualfon University program- FREE access to personal and professional support through the Qualfon care coaches program- Medical, dental. vision benefits and life & accident insurance- Competitive wages- Opportunities to earn additional income through incentives- Paid time off- Paid training- Employee discounts- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values**KEY RESPONSIBILITIES**:- Provides customer education about devices, user interfaces, troubleshooting steps, and policies in a timely manner.- Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.- Performs advanced hardware troubleshooting including installation and wiring support.- Adheres to the internal compliance policy and guidelines established by Qualfon and the client.- Documents technical customer issues into notes that are consumable by other users.- Follows up with customer needs and team lead requests.- Cooperates with special projects.**QUALIFICATIONS**:- Advanced English Speaker. Fluent in verbal and written English - 85% / B2- Excellent customer service skills- Strong analytical and problem-solving skills- Ability to explain technical issues to technical or nontechnical users and customers.- Communication and interpersonal skills- Proficiency in MS Office- High School Diploma (preferred)- Call center experience (preferred)- Technical support experience (highly preferred)**EMPLOYEE BENEFITS**:- Costa Rica mandatory benefits.- Scholarship program at Qualfon University (Rochat School of Business).- Care Coach program.- Free access to online learning platforms (LinkedIn and Coursera).- Medical benefits through MediSmart for full-time employees.- Competitive wages plus bonus.- Opportunities to earn additional income through incentives.- Values-driven organization.- USD salary- Referral bonus
