Technical Support Professional: Software

-Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance-Review diagnostic information to assist in the isolation of a problem cause (which includes interpreting traces and dumps)-Synergistically work with Development Engineers for knowledge transfer and code improvement-Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions-Demonstrate proficiency in the products supported by maintaining applicable technical certifications-Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction-Demonstrate excellent oral and written communication skills-Provide weekend cover on a rota so the organization can provide 24x7 support coverage