Technical Support Intern For Video Department ( 4 Months)

Job Description Position Summary Ensure solution driven technical support by using troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus.General Job Responsibilities Working with customers/employees to identify problems and advising on the solution over the phone and emails.Logging and keeping records of customer/employee queries.Customer Request, failure or complaint Log in (via all communication channel).In case of complex cases, consult with SME when needed.Give answers to customer issues.Process remote Support, provide available documentation, software/firmware to customers in order to help resolve their inquiry.Solve or forward configuration and application questions.Collect log files & configuration files & data bases when instructed.Forward non post sales Tech Support issue to related department.Perform other functions related to the position.  Qualifications Minimum High school/Technical degree diploma in Networking or Computer maintenance.Studies/knowledge in networking, Windows Server environment is a plus.Tech Enthusiast Assertive communication and empathy.Excellent oral and written communication skills.Multi-tasking.Ability to work collaboratively in a team environment.English level B2+/C1 Additional Information Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos