Technical Support Intern For Video Department (4

**Company Description**
Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology._

**Job Description** Position Summary**

**General Job Responsibilities**
- Logging and keeping records of customer/employee queries.
- Customer Request, failure or complaint Log in (via all communication channel).
- In case of complex cases, consult with SME when needed.
- Give answers to customer issues.
- Process remote Support, provide available documentation, software/firmware to customers in order to help resolve their inquiry.
- Collect log files & configuration files & data bases when instructed.
- Forward non post sales Tech Support issue to related department.
- Perform other functions related to the position.

**Qualifications**
- Minimum High school/Technical degree diploma in Networking or Computer maintenance.
- Studies/knowledge in networking, Windows Server environment is a plus.
- Tech Enthusiast
- Assertive communication and empathy. Excellent oral and written communication skills.
- Multi-tasking.
- Ability to work collaboratively in a team environment.
- English level B2+/C1

**Additional Information