Technical Support Engineer (Sql)

Detalles de la oferta

**Important Information**

Experience: + 5 years

Job Mode: Full-time

Work Mode: Work from home

**Job Summary**

As a Senior Technical Support (10453), you will be part of a highly skilled technology team by support patching, upgrades, setup & configuration, refining SQL, queries, Stored Procedures, SQL DBA tasks & Network admin tasks.

**Responsibilities and Duties**- Respond to client issues in accordance to the defined support process.
- Maintain/document detailed case histories, with clear actionable steps taken and planned in SalesForce.
- Submit software defects and enhancements as per department guidelines to ensure software design changes are properly documented.
- Connect with the client's system over a SecureLink session (or alternative) to recreate and document.
- Document and update knowledge base articles that are viewed by our internal staff and clients.
- Serve as a liaison with customers, sales, development, and QA to resolve issues.
- Successfully completes all product training and certification exams.
- Manage and deploy Support's internal Expert product environments
- All other duties as assigned.

**Tech Tools**:

- Security
- APIs
- Alerts
- Printer Setup
- SSRS Security
- MSI Installation
- SQL Server
- Windows Servers and Workstations
- Service Errors/Failures

**Qualifications and Skills**
- Experience with software products setup and their environments
- Experience on how to start, stop, and reset Event Server and SQL jobs
- Experience doing basic and complex API troubleshooting
- Experience granting rights to SSRS reports
- Experience with SQL Alerts
- Experience doing setup and review ping logs
- Familiar with the installation/update process for software products
- General understanding of IIS and verifying services are functional
- High level understanding of load balancers and how they interact with our services
- Can narrow down long running queries and blocks
- Understands web.config files and how to safely modify them
- SQL performance plan review and index optimization
- Advanced English Level (B2+ as minimum)

About Encora Encora is the preferred digital engineering and modernization partner of some of the world's leading

enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.


Fuente: Whatjobs_Ppc

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