**Important Information**Experience: + 5 yearsJob Mode: Full-timeWork Mode: Work from home**Job Summary**As a Senior Technical Support (10453), you will be part of a highly skilled technology team by support patching, upgrades, setup & configuration, refining SQL, queries, Stored Procedures, SQL DBA tasks & Network admin tasks.**Responsibilities and Duties**- Respond to client issues in accordance to the defined support process.- Maintain/document detailed case histories, with clear actionable steps taken and planned in SalesForce.- Submit software defects and enhancements as per department guidelines to ensure software design changes are properly documented.- Connect with the client's system over a SecureLink session (or alternative) to recreate and document.- Document and update knowledge base articles that are viewed by our internal staff and clients.- Serve as a liaison with customers, sales, development, and QA to resolve issues.- Successfully completes all product training and certification exams.- Manage and deploy Support's internal Expert product environments- All other duties as assigned.**Tech Tools**:- Security- APIs- Alerts- Printer Setup- SSRS Security- MSI Installation- SQL Server- Windows Servers and Workstations- Service Errors/Failures**Qualifications and Skills**- Experience with software products setup and their environments- Experience on how to start, stop, and reset Event Server and SQL jobs- Experience doing basic and complex API troubleshooting- Experience granting rights to SSRS reports- Experience with SQL Alerts- Experience doing setup and review ping logs- Familiar with the installation/update process for software products- General understanding of IIS and verifying services are functional- High level understanding of load balancers and how they interact with our services- Can narrow down long running queries and blocks- Understands web.config files and how to safely modify them- SQL performance plan review and index optimization- Advanced English Level (B2+ as minimum)About Encora Encora is the preferred digital engineering and modernization partner of some of the world's leadingenterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
