Technical Support Agent

**Technical Solutions Rep ENG-SPA**

**Description of the role**

**Responsibilities**:

- Technical Solutions Representative successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
- Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
- Proactively assist customers to avoid or reduce problem occurrence

**Minimum Qualifications (Education and Experience Required)**
- 1+ year of experience as "Service Desk Technical Support Representative" or as "Customer Service Representative" (Experience in a customer-facing role, remote support, telephone, e
- support, e-chat or similar)
- Advanced level of English written and verbal.
(Level B2 and up)
- High school degree or equivalent