Technical Support Agent

**Job title**: Technical Support Agent
**Work Location**: Hybrid - UltraPark I, La Aurora, Heredia.
**Experience**: Customer Service experience.
Education Qualification: High School Diploma. Technical knowledge.

**Roles and Responsibilities**:

- Identify Customer issues
- Provide solutions by the proper troubleshooting steps.
- Provide courteous and professional customer service.
- Diagnosing and solving hardware and software faults.
- Provide timely and accurate information to the customer and place summary of conversation into system

**Required Skills & Desired Skills**
- Proficiency English Level >B2+
- Three to six months of relevant experience preferred.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Basic computer navigation skills and PC Knowledge.
- Demonstrate strong probing and problem-solving skills.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Ability to provide step-by-step technical help, both written and verbal.
- Previous experience in tech support.