Technical Solutions Consultant

Detalles de la oferta

**_ Responsibilities: _**
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
- Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
- Proactively assist customers to avoid or reduce problem occurrence.
- Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
- Begin to partner with and assist the Sales Pursuit team.

**_ Education and Experience Required: _**
- High School: completion of post
- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.).
- 0-1 year experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.

**_ Knowledge and Skills: _**
- Excellent verbal and written communication skills in language to be supported.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience.


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Sap Functional Consultant

**SAP Functional Consultant** **Heredia, Costa Rica** SGF Global is looking for a SAP Functional Consultant, for IT enterprise in Heredia, Costa Rica. **P...


Sgf Global - Heredia

Publicado a month ago

Compl Aml Kyc Analyst 2

The Compliance AML KYC Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulato...


Citi - Heredia

Publicado a month ago

Compl Aml Kyc Analyst 2

The Compliance AML KYC Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulato...


Citi - Heredia

Publicado a month ago

Technical Solutions Consultant

**_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contac...


Hewlett Packard - Heredia

Publicado a month ago

Built at: 2024-11-22T03:59:05.777Z