**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**Job Description** What you get to do in this role**:
The role of a Technical Portfolio Associate is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.
The Technical Portfolio Associate plays a critical global role and is responsible for supporting both creating and maintaining a portfolio of technical accelerators. The Impact technical accelerators help customers to unlock business value, accelerate ServiceNow product adoption, as well as stay current and healthy.
**What you get to do**:
- This position is based in San Jose, Costa Rica, working with global teams.
- Work closely with Senior and Principal Technical Portfolio Managers as well as other product experts to gain insights and knowledge of the ServiceNow Impact technical accelerators.
- Execute the enhancement and maintenance process of technical accelerator content (such as enablement and delivery materials) based on customer feedback and/or when new products and platform capabilities emerge.
- Support the creation of Impact technical accelerators including engagement flows, delivery materials, and supporting technical automations.
- Organize and execute product research assignments with internal product partners to support the identification of new technical accelerators.
- Support the partnership with and enablement of global Technical Consultants who deliver technical accelerators to customers.
- Assist in the development and maintenance of a technical accelerator product roadmap to meet team objectives.
- Develop and maintain strong working relationships with Technical Accelerators at Scale (TAS) staff and other stakeholders.
**Qualifications** To be successful in this role you have**:
- 0-2 years of experience working with, implementing, or managing the Now Platform.
- Excellent project planning skills - you are a whiz with a spreadsheet and setting timelines.
- Creative thinker - quick to produce workable, prescriptive solution options.
- Strong written and verbal communication skills.
- Written communication skills with an ability to write content that prompts specific actions.
- Proficient in Microsoft Office products and collaboration tools e.g., PowerPoint, SharePoint, Teams.
- Keen attention to detail and the ability to multitask in a self-managed environment.
- Experience working collaboratively and cross-functionally.
- Flexible, open to learning new things, and sharing thoughts on continuous improvement.
- Deadline-driven, good under pressure in a fast-paced environment.
- A passion to continually learn new areas of the Now Platform through instruction and self-training.
- Ability to be flexible to work in an international, fast-growing environment.
- Strong interpersonal skills, customer-centric attitude, and passion for cultural diversity.
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
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