Technical Account Manager (Remote In Costa Rica)

**Technical Account Manager (Remote in Costa Rica)**

We are looking for a Technical Account Manager for a large, global US based B2B Software company. This role will focus on post-sales activities to onboard customers and implement the client's solutions and for serving as the main point of contact for customers, providing technical guidance, troubleshooting issues, and coordinating projects.

This is a 6-month project (extensions or conversion to FTE possible), 40 hours per week. Remote in Costa Rica.

Must work US CST time zone. Must work evenings or weekends when required for customer escalations.

**Responsibilities**:
Understand the client's solutions at a detailed technical level in order to support and onboard customers Be the single point of contact for customers - engage after the sale is complete to drive onboarding and adoption, address technical issues Understand the customer environment, how customers are using the client's product Work with the Support team and own resolving technical issues related to assigned customers Train customers to use the client's products effectively. Partner with the account team closely - convert customers into a reference and grow the account.

**Requirements**:
5+ years of experience as a Technical Account Manager for enterprise SaaS, storage or networking solutions English Fluency Required: Effective spoken and written business communication skills Customer interaction & advocacy Superb ability to establish rapport with customers and to represent their best interests. Provide developers with customers' feedback to help identify potential new features or products. Analyze customers' needs and suggest upgrades or additional features to meet their requirements.

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