**About the Role**:
We are seeking a highly skilled and motivated Technical Account Manager to join our team at a QA software company. As a Technical Account Manager, you will be responsible for managing the relationships with our key clients, ensuring their satisfaction, and driving the successful implementation and adoption of our software solutions. You will serve as the primary point of contact for clients, acting as a liaison between them and our internal technical teams.
**What you will be doing**:
- Execute customer technical enablement efforts, ensuring successful software launch, wide adoption, and ongoing business value.
- Collaborate with our largest and most strategic clients, engaging stakeholders across all levels and departments.
- Provide technical advisory and support services, including infrastructure installation, upgrade planning, and oversight.
- Assist in pre-sales and post-sales technical support, promptly addressing product-related queries.
- Conduct educational and informational training sessions to empower clients in effectively utilizing our software.
- Gather and communicate customer feedback to contribute to the identification and creation of new features.
- Perform initial and secondary investigations, responding to online and phone support requests.
- Conduct periodic reviews with customers, proactively analyzing their needs and recommending upgrades or additional features.
- Collaborate cross-departmentally to establish and communicate best practices.
- Lead a customer-centric, outcome-driven team, ensuring exceptional service delivery, efficient operations, and strong relationship management.
- Provide mentorship, career development, and performance management to foster continuous improvement within the team.
- Be open to travel for client interactions as necessary.
**About you**:
- Bachelor's degree in Computer Science or a relevant field.
- Excellent written and spoken English skills, with proficiency in French/Spanish/Italian/German as a strong plus.
- Previous experience in customer-facing, technical account management, or technical consulting roles.
- Effective communication and guidance skills on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering.
- Strong analytical and problem-solving abilities, with a proactive and self-motivated approach.
- A team player who inspires customer loyalty and adoption through innovative ideas.
- Demonstrated diplomacy, tact, and grace under pressure when resolving customer issues.
**Please note: This is a hybrid role with 2 days a week in the office.**
Appvance is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
XumDLmGDXG
