Tech Support Engineer I

Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution.
Resolve complex queries while providing world class support to our customers.
Including supporting coworkers with their challenges.
Provide level 1 technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution.
Manage assigned support incidents and maintain up-to-date status in the Support Console.
Escalate unresolved issues that require more in-depth knowledge in a timely manner.
Create reproducible test cases, when necessary, for customer reported issues.
Report and submit product defects in the bug tracking system.
Create new knowledgebase articles and keep them up-to-date Provide after business hour support on a rotation basis.
**Requisitos**:
Beneficios

Health Insurance WFH