Tech Support / Customer Service Agent

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

**About This Role**

TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.

**What You'll Do**
- The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.

**Who you are**
- Professional work history or training with a focus on IT or automotive systems
- Customer contact experience
- Technical Support experience
- Self-motivated with a proactive approach to meeting and exceeding customer expectations.
- Computer hardware and software experience
- Substantial problem solving abilities
- Ability to work and thrive in a team environment
- Maintain a professional image at all times
- Exceptional communications and organizational skills
- Dedication to excellent attendance
- +85% English language Domain

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.