Tech Support / Customer Service Agent

**Essential Job Functions**:

- Execute business process transactions, ensuring accuracy and adherence to established procedures.
- Collaborate with senior analysts, managers, and other team members.
- Assist in process improvement projects and data analysis.
- Support the team in identifying process bottlenecks and maintaining quality standards.
- Ensure compliance with established quality and procedural guidelines.
- Contribute to updating and documenting process procedures.
- Work with the team to achieve performance targets and quality standards.
- Participate in training and development programs.

**Basic Qualifications**:

- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 1+ years of relevant work experience
- Proven experience in business process transactions
- Proficiencies in business process management and optimization
- A continuous learner that stays abreast with industry knowledge and technology

**Other Qualifications**:

- Advanced degree in a relevant field a plus
- Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus