2+ years of experience managing teams.
- Currently in an L4 position - Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management).
- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike) - Excellent verbal and written communication skills.
Job summary
If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and specialists, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you're looking for!
The Team Manager, sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
Key job responsibilities
People Management:
- Leads and develops associates, responsible for performance management, coordination and evaluation of the team.
Manages the team and ensures high service delivery and execution.
- Actively participates in and drives the continuous improvement culture (Lean Six Sigma)
- Achieves performance goals and objectives.
- Carries out supervisory responsibilities in accordance with Amazon's policies and procedures.
Project Management and Communication:
- Identifies customer impacting issues and implementing solutions and process improvements to increase customer satisfaction.
Participates in cross-functional process improvement initiatives.
- Drives process improvements to enhance the operational efficiency of the site.
Utilizes resources provided by internal systems, departments, policies, and procedures.
- Investigates discrepancies, finds and implements solutions.
Presents high quality data findings.
- Identifies need, creates and distributes standard communications.
- Responds to escalations, providing root cause analysis and recommendation.
Develops remediation plan and drives to resolution with mínimal guidance from Manager.
Customer Service:
- Manages key stakeholders both internal & external.
Subject Matter Expertise:
- General understanding of HR Services workload and priorities.
- Performs audits of team's work.
Assists in developing and approving guidelines.
- Advocates for HR Services.
Six Sigma Certification (Green Belt or above).
HR Services Experience.
Project Management Skills.