**Bring your passion and energy to our growing team.
We're hiring!
**
**Travel Agent Lead **(Hybrid)**
- Full time, Heredia, Costa Rica_
As part of the Travel Consultant Team, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching.
You will be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.
**As a Travel Agent Lead, you will**
- Support, assist and coach travel agents to maximize efficiency
- Handle client reservations
- Control and manage customer complaints and general queries
- Motivate and develop responsibility of team members by constant involvement, coaching and clear appraisal
- Actively participate in the main HR processes: planning, evaluation, coaching and appraisal
- Assists in the hiring and onboarding of new employees
**About you**
- Experience in the corporate travel management industry
- Solid working knowledge of the travel industry, policies, procedures, and processes
- Advanced skills on travel industry systems GDS Sabre
- Strong verbal and written communication skills in English
**About us**
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands.
We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense).
We're committed to sustainability and to driving success for our customers, our business and ourselves.
Learn more about BCD Travel.
**Your life at BCD**
Working at BCD means connecting, collaborating and celebrating.
You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy.
But don't just take our word for it!
Hear why people join BCD and more about the great perks of Life at BCD.
**You'll be offered**
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- We're dedicated to building a diverse, inclusive and authentic workplace.
If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply._
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