**Team Manager|Service Delivery Manager**
**Qualification**:
Bachelors,Masters degree in Finance,Accounting,Management
- Professional degree such as CA,ICWA,CFA would be an added advantage.
**Responsibility**:
Business,Customer,Manage Service Level Agreements,metrics as agreed with the client
- Conduct Monthly,Quarterly governance calls and report process performance metrics to the customer.
- Certify controls laid down by the business to ensure successful audit by client and external party.
- Communicate with the customer on a regular basis to discuss operational issues and Critical to Quality (CTQ)delivery and to build rapport with the customer.
- Manage customer relationships through regular communication with clients.
- Attend customer calls and meetings pro actively flag issues and prevent surprises.
**Manage and res+H10**:
I10olve escalations and issues raised by customers
- Prepare and report process performance metrics to stakeholders.
- Analyze customer feedback at desired intervals and initiate ways to improve the score.
- Effective forward planning in terms of process delivery people and client engagement.
- Identify and Optimize key cost drivers.
- Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
- Identify opportunities for Growth and deliver on growth commitments(number of people).
- Product Control.
- Ensure appropriate controls and reviews are maintained for Daily Pnl production core reconciliations month end close balance sheet reviews and sign off.
- Ensure all enhanced supervision responsibilities are carried out as per customer requirements.
- Valuations Control.
- Participate in daily IPV calls and maintain superviosry controls.
- Review and risk assess Level 3 financial instruments.
- Continuously challenging and looking for ways to improve the IPV processes (seeking efficiency and alternative testing methodologies,sources).
- Perform monthly Reserve calculations including portfolio and specific bid,offer and model reserves.
- Analyze and challenge the results and prepare detailed commentary on balances and month over month movements.
- Price testing of banks counterparty valuation adjustment (CVA) and,or funding valuation adjustment (FVA) estimates and their hedges (credit hedges interest rate hedges and Fx hedges).
- Implement review and improve the reserve policies for credit and interest rate parameters.
- Review and independently test the underlying assumptions implementation and limitations of the model being validated.
- Review the firms counterparty credit risk management framework in accordance with industry best practices and current regulatory expectations.
- Build and,or enhance existing IPV framework and controls to effectively price test credit and non credit parameters and their hedges.
- Finance and Accounting.
- Ensure all reconciliation are performed as per agreed process guidelines.
- Ensure all manual journal entries have required approval and back up.
- Interact with the internal and external auditors to explain the process flows and controls that exist supply back up documents and reports required by the auditors and help them conduct a walk through of the processes.
- Adopt industry best practices in the organization and recommend effective customized client solutions for Accounts Payable Accounts Receivable Fixed asset accounting.
- Benchmark client Procure 2Pay metrics with best in class metrics and suggest improvement to client.
- Reporting.
- Interpret and access the on going regulatory changes and suggest the implications onReporting requirements.
- Adopt industry best practices in the organization and recommend effective customized client solutions for Reporting.
- Closely track report usage and suggest report inventory rationalization.
- Consolidate various reporting requirement and reduce report inventory.
- Asset Management Fund accounting.
- Ensure all supervisory responsibilities are carried out as per client requirements.
- Interpret and access the on going regulatory changes and ensure it's implementation is seamlessly adopted for the funds.
- Connect with clients to understand for any quality and timelines for Adhoc deliverables.
- Asset Management Fund Operations.
- Ensure all supervisory responsibilities are carried out as per client requirements.
- Interpret and access the on going regulatory changes and ensure its implementation is seamlessly adopted for the funds.
- Connect with clients to understand for any quality and timelines for Adhoc deliverables.
- Asset Management Fund Reporting.
- Ensure all reporting tasks are performed as per agreed process guidelines.
- Adopt industry best practices in the organization and recommend effective customized client solutions for Reporting.
- Closely track changes advised and also suggest for any changes which would enhance the report quality and timelines.
- Consolidate,Standardize various reporting requirement and reduce report in