**Team Leader AML Compliance - Santa Ana, Costa Rica**Do you want to be part of a specialist team that can identify and put a stop money laundering and other fraudulent activities before it affects our customers? Do you want to work for a Global FinTech company that is transforming the payments industry? Join Western Union as a Team Leader AML Compliance.**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.**Better requires process, discipline, and simplification**The KYC (Know Your Customer) Team Leader is responsible for managing the daily operations and achieving the Key Performance Indicators of their respective team with an average span of control of 12 team members. He or she must manage the workflow from consumers globally. Resolve additional requests from internal departments and regional offices. Full responsibility for the daily workflow distribution. Responsible for ensuring a high quality and productivity of the respective team. Contribute to a positive team environment and provide regular ongoing feedback, including performance reviews and development. Empowered to make critical business decisions that may impact the operation and improve customer satisfaction. Ensure timely successful resolution of customer complaints. Actively participate and/or successfully lead projects to implement a new policy or operational changes. Accountable for succession planning through the development of their respective team members. Continuous learning of a rapidly changing regulatory/operations environment. You should work closely with other Team Leaders to ensure best practices are consistent among teams. Monitor SOPs are being properly followed by team members and updated timely in partnership with support departments.For such a role, we require you to to demonstrate leadership experience meeting strict deadlines, managing performance successfully, have strong analytical skills, feel comfortable working in a broad organization, have exceptional customer service skills and a customer-first mindset. You should demonstrate a strong self-motivation and results-oriented mentality. A bachelor's degree in Business Administration, Finance, or Industrial Engineering (completed or in progress) is highly preferred and 5 years of experience in an operations environment (progressive increased responsibility) with previous people management experience (2-3 yrs. ideal). Have schedule flexibility. Be Greenbelt certified or be willing to get certified (on your own/tuition reimbursement might be applicable based off company policies) within the first 6 months from the start date in the position. Support and leadership to key strategic site-level activities is a plus. Proficient in the usage of Microsoft Office programs (MS Excel, Word, Outlook, PowerPoint). Fluency in English - both verbal and business writing skills (B2+, C1 preferred).**Join us, and let's connect the world**We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.LI-MA1
