**Job Description**:
**Are You Ready to Make It Happen at Mondelez International?
**
**Join our Mission to Lead the Future of Snacking.
Make It Matter.
**
As part of Mondelez International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.)
are used to provide impeccable service to the organization.
You and your team will define and carry out resourcing plans that deliver efficient organizational performance
**How you will contribute**
In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools.
In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement.
You will also monitor, analyze and improve team performance to improve customer satisfaction.
As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.
**What you will bring**
A desire to drive your future and accelerate your career.
You will bring experience and knowledge in:
- Data management
- Leading teams, coaching and mentoring
- Managing performance driven by service level agreements and metrics
- Relationship management with a client focus
- Problem solving and analytical skills
- Communicating effectively, verbally and in writing
- Process management skills
- Working in a shared service organization a decided advantage
**More about this role**
**What you need to know about this position**:
The Talent Acquisition Coordinator Team Lead partners with the Talent Acquisition Team Lead to deliver recruitment needs for the supported population, engaging with People Managers to understand their requirements and driving the end-to-end recruitment process.
**Education / Certifications**:
- University Degree in Business Administration, Human Resources or related fields (preferred)
**Job-specific requirements**:
- Experience working in a Shared Services environment.
- Advanced English level
- Experience leading large groups (about 10 to 13 people).
- Previous experience working in other HR or Talent Acquisition roles (preferred)
- Experience working with small projects (preferred)
**Work schedule**:Hybrid Model
**No Relocation support available**:
**Business Unit Summary**:
**Mondelez International is the world's largest chocolate, biscuit and candy maker, and the second largest gum maker.
Our North American and U.S. headquarters are in East Hanover, New Jersey, about 25 miles outside of New York City.
We have Canadian offices in Toronto and Montreal.
We have a strong North American manufacturing presence where we make our well-loved snacks like **_Oreo _**cookies, **_belVita _**breakfast biscuits, **_Trident _**gum and **_Cadbury _**chocolates.
Our East Hanover location also houses our global research and development center for our consumer-favorite cookie and cracker brands.
**:
USA:
Canada:
**Job Type**:
Regular
Service Operations (Delivery)
Global Business Services