**Job Description**:
**Are You Ready to Make It Happen at Mondelez International?
**
**Join our Mission to Lead the Future of Snacking.
Make It Matter.
**
You are a specialist in a process, workstream or area in Mondelez International Business Services, working to support impeccable service operations.
**How you will contribute**
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met.
As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes.
In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelez International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
**What you will bring**
A desire to drive your future and accelerate your career.
You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience
**More about this role**
**Main Responsibilities**:
- Use case management tool to follow up on Hiring Managers requisition requests up to completion
- Keep constant communication with vendors regarding background check progress and escalate cases to leadership as needed
- Contacts new-hire and manager with onboarding instructions, and monitors the processes for background check completion with vendors
- Coordinate pre-day 1 activities with Hiring Manager and communicate the day 1 logistics to the new hire
- Contacts new-hire and manager with onboarding instructions, and monitors Workday for background check completion and pre-day 1 activities
- Processes referral bonus for Mondelez employees
- Responsible for data completeness of new hire records in Workday to prevent downstream data issues in our HR systems
- Provide guidance and track the accuracy of the new hires information in Workday system
- Support the dispatch of the tickets, New hires laptop requests, and conversion of contractor to employees' process.
**Job specific requirements**:
- Advanced English - must
- Experience working in a virtual environment using supporting systems (Example: Case Management tools, Workday, Service Now etc) is d esired.
- Minimum 1 year of experience in Customer Service
- Talent Acquisition desired
**Relocation Support Available?
**:
No Relocation support available
**Business Unit Summary**:
**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.
If you think the open position you see is right for you, we encourage you to apply!
**:
**_Our people make all the difference in our succes _**:
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Excited to grow your career?
**:
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.
If you think the open position you see is right for you, we encourage you to apply!
**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**:
**Job Type**:
Regular
Service Operations (Delivery)
Global Business Services