Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014, and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues.
The GBS San Jose Financial Services is a high-performing team responsible for the timely delivery of standardized financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets. The organization performs certain Record-to-Report, Source-to-Pay, Travel & Entertainment, Order-to-Cash, and other related activities from regionally centralized locations in San Jose, Costa Rica.
The GBS (Global Business Services) Financial Services - San Jose PT&E CoE Analyst will be responsible for conducting key T&E activities such as handling escalations, solving conflicts for colleagues accounts, and troubleshooting AMEX/Concur Aging, vendor master data, corporate card payments, cash reimbursement payments, stakeholders handling, compliance, policy optimization, audits for corporate expenses, process improvement and quality process assurance. For this position, it is required to have the ability to manage a high volume of requests, supporting the Markets, and working along with stakeholders to provide excellent customer service in an accurate time.
The objective of this role is to enable GBS T&E CoE to meet their business objectives by providing quality T&E analysis and overall business support for Site Leadership, market colleagues, and external vendors.
POSITION RESPONSIBILITIES
- Organizes own workload prioritizes and proactively follows up on outstanding items.
- Maintains and when possible exceeds metrics and goals.
- Takes initiative in identifying processes and initiatives that fit into our Digital Finance strategy.
- Has strong analytical and process management skills.
- Actively supports our GBS value proposition by keeping processes aligned with our delivery model and global standard, adhering to our internal controls structures, and help to identify process improvement opportunities.
- Supports and co-leads select in-house processes, continuous improvement initiatives, and stakeholder collaborations.
- Independently manages the formal relationship with key internal stakeholders and colleagues of diverse backgrounds, including different departments, cultures, business units, and countries.
- Ensure the timely and proper execution of adequate internal controls, understanding our SOP proposing updates when the documentations do not align with our day-to-day processes.
- Takes ownership of every audit request that involves his/her processes.
- Responsible for keeping accurate and up-to-date Work Instructions, Job Aids, and Desktop Procedures documentation.
- Assist the management team and other colleagues as needed.
- Works towards and maintains agreed metrics and goals.
- Capable to make basic decisions over daily responsibilities.
- Promptly escalates operative and legal issues to his/her manager.
- Evaluates customer/internal documentation and system information.
- Maintains focus on customer service.
- Communication skills (written and verbal) - effectively communicate with internal and external End users, customers, and vendors.
- Organizational skills - ability to organize workload, prioritize, and follow up on outstanding items.
- Exercises sound judgment abilities.
- Good understanding of system functionality and processes.
- Attention to detail and ability to work with a high degree of accuracy.
- Prepare basic analysis for external accountants and Corporate Audit.
- Participate on organization committees.
- Participate in the delivery of internally developed training.
- Seek opportunities to be mentored by others.
- Operational Transformation support including primary processing, issue resolution, and maintaining metrics and goals.
- Demonstrate ownership of personal and professional development.
- Ability to operate independently and remain focused through change or uncertainty.
ORGANIZATIONAL RELATIONSHIPS
- All T&E CoE and Colleague Services Teams within GBS (Global Business Services)
- Enabling Finance
- Consolidations & Controllers
- All Finance Business Unit Colleagues
- Sourcing Procurement
- Pfizer Colleagues
- MEET Team
- Corporate Audit
- Global and local compliance
- Finance Market Operational Leads
- Business Finance
EDUCATION AND EXPERIENCE
- Bachelor's degree or in progress in Business, Accounting, or Finance.
- 1-4 years of relevant functional accounting or finance experience.
- Proficiency in PC skills (MS Excel, Word, PowerPoint, Power BI, Power Automate, Power Apps) required.
- Good written and verbal English communication skills required, any other language if required by the business
- Portuguese (Desirable).
- Mandarin (Desirable)
TECHNICAL SKILLS REQUIREMENTS
- Proficient Office, O365, and Teams Knowledge.