**Role Title**: System Support Specialist**
**Business Unit**: IT Services**
**Role Purpose**:
This role will work within Build and Run Operations - Identity & Access Management team and will be primarily managing the daily operations of the Main Directory Services and Cloud Identity service.
The services within Main Directory Services include Microsoft Active Directory, MS AD LDS, Active Directory Federation Service FID Federation, Microsoft Identity Management (MIM), Azure AD.
- Responsible for supporting the directory service globally.
- Responsible for ensuring the directory services infrastructure meets the business agreed SLA and on-time to provide quality service support globally.
- Responsible to assess the gaps and propose and implement improvements in the environment
- require of on call during weekday
**Responsibilities**:
- Ensure implementation of new services and changes to existing services in the Production/Development environments are in line with customer project plans and requests
- Delivery of pre-sales advice and consultation on technical architecture and production standards
- Provide 2nd and 3rd level of support
- Provides Operations Acceptance activities in order to ensure accurate and timely release to production of new and/or enhanced services.
- Maintain forward vision of server and/or software architecture and provision to ensure timely replacement of servers with due regard to financial and technology implications
**Qualifications**:
- 3-5 years experience including Level 3 hands on experience performing Directory Server administration in enterprise environments using MS Active Directory, Active Directory Lightweight Directory Services (AD LDS), MS Identity Manager (MIM) Active Directory Federation Services (ADFS).
- MS AD in depth knowledge with understanding and experience in wide infrastructure including its communicating with other MS technologies (e.g.
Sharepoint, Exchange), ability to maintain AD infrastructure and troubleshoot AD including troubleshoot tracing on both server and client.
- Skill of PowerShell or C# scripting to develop automation scripts and MCSE, MCSA, cloud architect certificates will be added advantage.
Knowledge in following areas will also be beneficial:
- Crash/memory dump analysis
- Active Directory Scripting technologies (2 years programming skills - Visual Studio (VB.net and C#), Perl, Powershell scripts, etc)
- Working knowledge of Windows performance & memory troubleshooting
- Bachelor of Computer Science or IT related discipline
- Knowledge of script and programming language (VB,.net, C#, Perl, Powershell) preferred