Support Specialist

ACERCA DE LA VACANTE

Funciones del Puesto

Ensure customer satisfaction of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe, and timely closure.
Identify, analyze, troubleshoot, and solve software and hardware issues for voice, internet, or data installation and connection issues for several brands/products supported (Cisco, Mitel, Cradlepoint, etc.).
Requisitos del Puesto

High School Diploma.
Ability to work the assigned shift including nights, weekends, holidays, and on-call rotation, as required.
Windows Operating systems and Microsoft Office knowledge.
Knowledge in telecommunications is a plus.
Networking background / certs a plus (CCNA modules or cert).
Experience working on multi-customer accounts is a plus.
Experiência Deseada

1-2 years of helpdesk experience.
Habilidades Deseadas

Possess strong customer service and communications skills.
Possess strong customer service and communications skills.
English level - 90% (spoken & written).
OTROS DETALLES

Area del Puesto

Telecomunicaciones

Ubicación del Puesto

San Jose, San Jose, Costa Rica

Salario

1300 **(Dólares)**

Nível Académico

Bachillerato Secundaria

Nível de Cómputo

**Idiomas**:
Español: 100%
Inglés: 90%