**Location: Mexico (Remote)**
**Role : Support Engineer with ADF**
**Description**
As a support engineer in CSS, working directly with customers on issues with primarily Azure Data Factory, Azure Synapse Analytics Pipelines Dataflow or Azure Fabric. Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues. Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management. Provides support via telephone, written correspondence, and electronic media. Acts as technical lead with no supervision and may provide technical training, coaching, and mentoring to other engineers. May provide consulting to internal or external customers. May research technical documents, feature lists and collaborate directly with product development teams to deploy new technologies or automation.
Resolve the most challenging technical customer issues, often through collaboration with other technical product teams.
- You will be a technical resource for the team regarding case reviews, troubleshooting, and effective customer interaction.
- You will have developed and publish content for customer self-help.
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
- Act as a technical focal point in cooperative relationships with other companies.
- Manage crisis situations that may involve technically challenging issues and diverse audiences.
- Own and resolve technically complex mission critical or politically hot customer issues
- Be responsive to customer needs which may sometimes require outside of normal business hours.
- This role is expected to cover Normal Business hours in PDT/PST 9AM to 6PM, or 10AM to 7PM PDT/PST, including both Sat or Sun. Potentially part of shift rotations with engineers. currently 5- 8-hour shifts (1 hour meal)
Location can be anywhere in Canada, Mexico, work from home.
**Qualifications / Requirements**:
- Experience with one or more Big Data or Analytics Products and Services
- Azure Data Factory
- Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks
- Azure Cosmos DB, NoSQL Services, MongoDB
- Data Lake
- Cloud Streaming technologies
- Open-Source Ecosystem (Linux, Apache, etc.)
- 2+ years of experience in customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.
- Ability to work from homme office without distraction or potential to expose confidential data.
**Preferred Qualifications**:
Experience in one or more of these areas desirable:
- Programming & debugging experience.
- Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
- Programming & debugging experience
- Experience with Windows and Linux.
- Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines.
- **French Canadian Speaking is a plus**
- Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
- Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
- Ability to distill, prioritize and act on feedback from a variety of sources.