Support Engineer Manager, Veeqo

University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field.
- 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc)
- 3+ years of experience as Front-line Manager/Lead/Supervisor leading a team of at least 10 employees.
- Work experience in internal and external customer, stakeholder, performance and escalation management.
- Advanced English proficiency (C1 level or higher).

This is a full-time, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

**Job responsabilites are but not limited to**:

- Ensure all employees have the necessary tools to be successful in their roles through consistent, regular 1:1, monitoring, onboarding and training.
- Facilitate audits to ensure consistent and shared workload to balance shift coverage based on business needs.
- Monitor and maintain agent productivity levels in accordance with targets and KPI's.
- Develop and manage effective relationships with Sellers, internal stakeholders, vendors, HR and recruitment.
- Continuous improvement; support and facilitate operational improvements to support team processes.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the team

**Prior applying, please consider the following**:

- This role does not offer down-leveling or promotion through interviews. Job applicants must already be at the level of the job of interest to be eligible for consideration.
- Amazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration.

San Jose, SJ, CRI
- B1 proficiency or higher in Portuguese, French, Italian and/or German.
- Lean Six Sigma.
- PMP certification in process or concluded.