**Location**:
Cartago, Costa Rica, CR
**Job Family**: Quality Assurance
**Country/Region**: Costa Rica
Our Supplier Quality Team Leader manages and leads the daily work together with the subordinate jobs related to supplier quality and incoming process activities and ensures quality control of raw material supply to the production, as well as with direct suppliers.
**Major areas of accountability**:
- Local coordination of supplier quality tasks based on the corporate and local instructions, and ensuring compliance of Coloplast Quality Management System
- Managing and leading the daily work (incl. training and guiding) of subordinate jobs (Incoming Quality Assistant, Supplier Quality Engineer, Warehouse Quality Assistant)
- Implementing, developing, improving the local control activities for purchased raw materials
- Continually developing and improving the quality processes related to incoming and non-conformity management
- Supporting the investigation of supplier non-conformity, data collection in connection to SCAR reports, review forms and content of SCAR reports and credit notes from the suppliers
- Continuous communication with internal stakeholders (e.g. Production, Supply Chain, Quality) and external stakeholders (Suppliers)
- Managing the complaint handling processes with suppliers (ensuring information reach the suppliers for continuous feedback and improvement)
- Consulting with Supplier Quality Management (HQ) about existing quality contract/agreements
- Follow up of actions from suppliers and participate in the improvement/corrective programs lead by Supplier Quality Management (HQ), including continuous feedback
- Collecting data for Quality Management Review (QMR), Supplier Business Review (SBR), Quality improvement projects, and various supplier development projects
- Approving of scrap (defined max limit) and ensuring that budget is aligned with Finance at the beginning of the financial year, including quarterly review of scrap cost
- Management of inventory status for raw materials for Quarantine area
- Participate and represent the SQA & Incoming process activities in both internal/external audits
- Conduct external audits at suppliers (including follow up on audit reports and actions)
- Participate in new material introduction and purchasing projects, provide inputs for improvement of specifications and ensure that the site-specific quality requirements are implemented in the supplier's contract
- Handling of change control tasks related to supplier quality and incoming process
- Performing their job in compliance with the guidelines given
- Perform ad-hoc tasks provided by Head of Quality, that are not included in the job description, but which are attribute to the scope of your duties or are an additional part of the job
- Drawing attention to the manager to any difficulties in understanding or following the guidelines
- Drawing attention to inefficiency of the system
- Take responsibility for those safety aspects identified for the given position
Essential Qualifications
- Relevant academic background with minimum bachelor's degree.
- At least 5 years of experience within medical device/manufacturing industry.
- At least 3 years of experience within relevant leadership positions
- Analytical reasoning, structured problem solving, and strong methodological approach
- English (minimum B1+ level) reading, writing, and speaking in a conversational level
Preferred Qualifications
- Proficiency in Microsoft Office Package (excel, power point, others), ERP systems, PowerBI
- Continuous improvement mindset, certifications in lean are a plus
- Experience working with international companies
Required knowledge, skills & abilities
- Functional Competences
Quality Systems & Processes
Statistical Analysis & Tools
Technical Writing & Documentation
Regulatory Landscape, Standards & Regulations
System & Data Management
- Cross Functional competencies
Business Understanding
Coloplast Products & Production
Project Management
Self-Management / People Development
Decision-making
Collaboration
Communication
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.
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Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, reg