Supervisor, KYC Operations – Santa Ana, Costa Rica.Does playing a critical role in protecting customers sound exciting to you?
How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial activities?
Join Western Union as a KYC Operations Supervisor, AML Compliance.Western Union powers your pursuit.In this role, you will operate within the Know Your Customer team (KYC) of the Global Operations organization.
As a KYC Supervisor, you will play a pivotal role in supervising a group of 10 to 14 KYC specialists and/or Sr specialists who review customer cases requiring enhanced due diligence (ECDD).
This includes reviewing and understanding the customer behavior, their relationship with counterparties, economic profile, as well as identification and resolution of any potential suspicious activity.
Role ResponsibilitiesManage a team of Specialists and Sr Specialists who investigate customer profiles to make sure that no anti-money laundering or other illegal financial activities are involved.People-oriented, analytical, and adaptable professional with passion for customers; responsible for employee performance, career development, and problem-solving.Have a highly engaged team whilst successfully achieving business and performance results in a consistent basis.Be a subject matter expert which should allow to assess, recommend and drive meaningful process changes; with the goal of effectively managing AML scenarios.Make a difference by proactively creating and/or enhancing daily volume-of-work monitoring tools, reports, and processes, as required.Work closely with other operations Supervisors and People Managers to ensure best practices are consistent among teams and the broader global team.Monitor Standard Operating Procedures (SOPs) are being properly followed by team members at all times and updated timely in partnership with support departments.Meet strict deadlines, consistently and successfully manage performance, have very strong analytical skills, feel comfortable working in a broad and global organization and with various groups.Have exceptional customer service skills and a customer-first mindset.Demonstrate strong self-motivation and a results-oriented mentality.Can grasp new concepts and integrate quickly to deliver significant quantifiable results (individually and through your team).Proficiency in using Microsoft Office suite, enjoy creating reports (and making sounding suggestions) and analyzing data.Support and leadership to key strategic site-level initiatives might be required.Role RequirementsBachelor's degree in business administration, Finance, or Industrial Engineering (is a plus)Strong communication skills, Spanish and English; verbal, and written communication (English level B2+, C1 preferred).Schedule flexibility.Have 3+ yrs.
of experience successfully leading and managing high performing teams whilst working cross functionally.3+ years of previous compliance experience in banking or in Fintech.Be Greenbelt certified or commit to getting certified within the first 18 months from the start date in the position.CAMS certification (is a plus).
will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
