**Job Purpose**:
**The Customer Success Supervisor role is critical to oversee and manage our Customer Success operations as part of our Customer Management Services offering. This role is specifically created to understand and help build and supervise execution plans aligned to our vendors Customer Success practices. In this unique role, the person will also be responsible to coach personnel, meet specific KPIs and search for organic growth opportunities.
**Responsibilities**:
- Oversee and supervise customer success team and responsible for running the day-to-day operation
- Assist with coaching and development of the customer success agents and managers
- Drive achievement of mission's goals and objectives
- Responsible for daily and weekly meetings with team members
- Ensure all operational activities such as staffing, expense reports, holidays, and vacation approvals are executed on time
- Review all activities are tracked correctly on the Client's CRM
- Provide feedback to team and execute improvement plans when needed
- Provided effective response to client and team member when needed
- Conduct weekly meetings with the stakeholder to discuss team progress
- Identify opportunities for service delivery improvements
- Supports in the selection, hiring, and development of agents
***Knowledge, Skills and Experience**:
- >3 to 5 Years of relevant work experience is required.
- >3 to 5 Years of experience directly managing / supervising employees is required.
- Required Education: Bachelor's Degree
- Able to execute instructions and to request clarification when needed.
- Able to recognize and attend to important details with accuracy and efficiency.
- Understand, communicate, and collaborate effectively with people across various identities.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to adjust readily to change and adapt as needed.
- Able to quickly learn/adapt to new systems and technology.
***Working Conditions**:
- Remote / Work-from-home.
TD SYNNEX Statements:
TD SYNNEX is an Equal Opportunity Employer
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At TD SYNNEX we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
