Strategic Account Manager, Global Sales

2+ years of sales or account management experience
- Experience deep diving on selling partner-level issues and delivering recommendations
- Speak, write and read fluently in English
- Phone/Volume outbound call activity experience
- Experience analyzing data and best practices to assess performance drivers

Global Sales' mission is to build new, inventive solutions and processes to resolve the complex and ambiguous challenges our customers face while expanding their selling businesses internationally. Our team operates globally across Americas, Europe, Asia, and Mid East regions where, in addition to identifying and solving today and tomorrow's international eCommerce blockers, we work closely with Selling Partners as they optimize and drive their business. We wear many different hats to analyze and solve many different challenges, and no one day is ever the same. If you're a builder who relishes environments which may at times lack a pre-set playbook or instruction manual, we want to hear from you.

The focus of this position is Mexico, with key responsibilities including managing and growing a profile of key accounts across Japan and Australia, driving improvements across a range of selling and expansion-related fields including logistics, advertising, promotions, tax, compliance, fulfillment, and more. You will build a deep knowledge and complete purview of the leading edge of global eCommerce, and manage daily responsibilities including:

- Qualifying and managing a book of business spanning multiple categories and countries.
- Identifying and resolving bottlenecks or other addressable CX opportunities across a multifaceted, complex Mexican business landscape.
- Liaising and maintaining regular communication with key internal and external stakeholders.
- Marketing strategies and support for regular and key seasonal events.
- Analyzing data and producing insightful business strategies that make a difference.

San Jose, CRI
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups
- E-Commerce industry or related industry experience
- Analytical skill and highly data driven
- Ability to work in fast-paced environment and resourceful in achieving success in the face of ambiguity